Quality Management System Courses

Beginning Statistical Process Control (SPC)

Beginning SPC covers the following topics: SPC definition and theory; Understanding normal distribution; Causes of Variation; Description of common SPC applications; X bar and R charts—generating and interpreting; Attribute charts—generating and interpreting; Causes of out-of-control conditions—common and special.

You need SPC training if
  • You are required to participate in the generation of PPAPs
  • You need to chart inspections on the shop floor
  • You need to communicate with customers regarding new part
  • You need to discuss part issues with customers on an ongoing basis
  • You have responsibility for employee training
Course Outcomes
  • Understand statistical process control in the manufacturing environment
  • Identify instances of practical application for SPC
  • Understand how to apply SPC to your processes
  • Learn the necessary skills to develop and maintain SPC on a day-to-day basis
  • Identify out-of-control instances and take the appropriate steps to minimize instances of non-conforming products
  • Increase awareness of importance of maintaining process control

 

Advanced Product Quality Planning (APQP)

APQP is a quality framework used for developing new products in the auto industry. The APQP process can be applied to any industry. This course leads participants through each phase of the APQP process utilizing case studies and exercises. Students will participate in an APQP role play that includes each phase of the actual process.

Control plan generation is studied in depth, and each participant will develop a control plan from the scenario presented in the classroom. Students will understand the importance of ensuring the control plan is an active document and that it is accurate and current at all times.

You need APQP training if
  • You are an automotive parts or service supplier;
  • You quote new work for the automotive industry;
  • You participate in new product launch;
  • You are part of the engineering change process for existing products supplied to the automotive industry;
  • You have not participated in formal APQP or PPAP training in the past 3 years;
  • You have had you APQP submissions rejected by our customers.
Course Outcomes
  • Learn the role of each department in the APQP process and how to be an effective participant in the APQP team
  • Able to recognize missing information through various scenarios
  • Understand the importance of communicating information that is correct, current and complete to appropriately and the importance of cross-functional participation in a successful project / project launch

 

Protection Part Approval Process (PPAP)

PPAP defines requirements for production part approval, including production and bulk materials. The purpose of PPAP is to determine if customer engineering design and specification requirements are properly understood by the supplier and that the process has the potential to produce product consistently meeting these requirements at the quoted production rate.

You need PPAP training if
  • You are an automotive parts or service supplier;
  • You quote new work for the automotive industry;
  • You participate in new product launch;
  • There have been instances of misunderstanding of customer part requirements;
  • You are part of the engineering change process for existing products supplied to the automotive industry;
  • You have not participated in for PPAP training in the past 3 years;
  • You have had you PPAP submissions rejected by your customers.
Course Outcomes
  • Understand the different levels of PPAP submission and the requirements for maintaining PPAP documents.
  • Learn methods to ensure customer specific requirements are met
  • Learn to develop PPAP that is complete and meets customer requirements.

 

Failure Mode Effects Analysis (FMEA)

This course introduces the basics of FMEA and gives the attendee an overview of FMEA and how it can be applied on development projects and process studies. This FMEA training will result in a clear understanding of the concepts of FMEA, interpretation of FMEA chart, understanding concepts of RPN, applying FMEA on real projects and presenting the results.

You need FMEA training if
  • You are involved in new product launches
  • You are responsible for design and development of products
  • Corrective Actions for existing products/processes do not carry over to new product introductions
  • You believe you are spending too much time detecting problems and not enough time preventing them
Course Outcomes
  • Reduced development time and cost to Initially design any system, product, or process
  • Improved the quality, reliability, and safety of any system, product, or process
  • Anticipated quality problems, and actions taken to minimize risks
  • Prevention of recurrence of problems surfaced though problem solving and Corrective Action Reports
  • Prioritized risk reduction efforts
  • Improved customer satisfaction

Internal Auditor Training – ISO 9001

This dynamic training course is designed to prepare participants to be effective Quality Management System auditors for their company. Case studies are utilized that require participants to apply the appropriate requirements to actual work place situations.

You need Internal Auditor Training if
  • You are ISO registered and need additional auditors on your internal audit team
  • Your existing system of internal audit does not drive improvement to the bottom line
  • Your internal auditors dread conducting internal audits
  • Your internal auditors have not been trained to conduct “process” audits
  • There is turnover in your internal auditor team
  • Your internal auditors identify non-conformances that are not based on requirements but on personal bias
Course Outcome
  • Gain a clear understanding of the requirements and the companies’ application of the requirement;
  • Knowledge of audit phases;
  • Increased effectiveness in conducting an audit;
  • Learn how to ask questions that lead to objective evidence of compliance or noncompliance;
  • Process auditing is defined in depth and each participant will identify the processes and the components of the processes in their company;
  • Emphasis is placed on auditing against defined requirements and not on personal bias;
  • Learn how to correctly document deficiencies;
  • Improve the auditors ability to identify system weaknesses and areas where actual practice does not meet the requirements of the Standard;
  • Auditors are taught to audit in such a manner that encourages corrective action.

Internal Auditor Training – IATF 16949

This dynamic training course is designed to prepare participants to be effective Quality Management System auditors for ISO 9001, plus automotive requirements. Attendees will learn to audit against the standard, including core tools and how to apply the appropriate requirements to actual work place situations.

You need Internal Auditor Training if
      • You are ISO registered and need additional auditors on your internal audit team
      • Your existing system of internal audit does not drive improvement to the bottom line
      • Your internal auditors have not been trained to conduct “process” audits
      • Your internal auditors have not been trained on risk management
      • There is turnover in your internal auditor team
      • Your internal auditors identify non-conformances that are not based on requirements but on personal bias
Course Outcome
    • Gain a clear understanding of the requirements and the companies’ application of the requirement;
    • Knowledge of audit phases;
    • Increased effectiveness in conducting an audit;
    • Learn how to ask questions that lead to objective evidence of compliance or noncompliance;
    • Process auditing is defined in depth and each participant will identify the processes and the components of the processes in their company;
    • Emphasis is placed on auditing against defined requirements and not on personal bias;
    • Learn how to correctly document deficiencies;
    • Improve the auditors ability to identify system weaknesses and areas where actual practice does not meet the requirements of the Standard;
    • Auditors are taught to audit in such a manner that encourages corrective action.

 

Problem Solving/Corrective Action

This course is an introduction to a structured problem solving process that absolves emotion and ego, and utilizes facts and reality. The course teaches participants to perform problem solving that will eliminate the cause of a problem.

Students also learn that ineffective solutions like retraining, and human error are not options for root cause.

A seven step process is presented consisting of the following steps:

  1. Problem identification
  2. Identifying the team
  3. Containment
  4. Problem Description
  5. Possible Causes
  6. Verifying the Root Cause
  7. Applying solutions systemically.
You need Root Cause Analysis training if
  • You are experiencing the same problems today as you did last year;
  • Your system of corrective action does not eliminate problems;
  • You often use “retrain employees” as an acceptable corrective action;
  • You believe the root of your problems are your employees;
  • You believe your problems are your customer’s fault;
  • You believe your problems are your vendor’s fault;
  • You believe the problems you have in your company are inherent in your industry and there is nothing you can do to eliminate them;
  • Problems that recur are costing you money.